Flutter FAQs

Flutter is a collection of inspirational stories shared by patients of Nationwide Children’s Hospital and their families. Share your story with us, and watch it become a part of the collection.

We want you to have the best experience possible with the Flutter website. Here are some common questions we feel our families may have:

Why do I have to be a patient/parent/guardian to submit a story?

We take our patients’ privacy seriously at Nationwide Children’s Hospital. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that patient information only be shared by the patient or their legal guardian. If you are not the patient’s parent or legal guardian, we appreciate your help in protecting the privacy of our patients and their families by following these guidelines.

How do I reset my password?

Don’t worry, it happens to us all! If you forgot your password, simply click here and enter your email address. We’ll send you simple instructions to reset your password. Remember to check your junk mail folder if you don’t see an email from Nationwide Children’s Hospital within a few minutes.

What if my patient’s condition isn’t listed?

We try to ensure that our condition list is as comprehensive as possible but a few may slip through the cracks. Let us know what condition we’re missing and we’ll be sure to add it to the list. Once it’s there, we will send you an email so you can log back in and finish telling your inspirational story.

How do I make my photos look their best in Flutter?

You can post up to three photos with your story OR you can post one video and two photos. Our three photo positions: Featured Image, Image Two, and Image Three are mapped out below. If a video is uploaded, it will be displayed in the Featured Image position and the Featured Image will automatically move to the Image Two position.


Submitted photos will automatically crop to fit the allotted space. Landscape (horizontal) photos with the child’s face near the center of the image work best. If you prefer to crop your photos prior to uploading them to Flutter, the recommended size for the Featured Image is at least 1,000 x 600 pixels. The recommended size for Images Two and Three is at least 498 x 300 pixels. Photos should be no more than 3 MB.

And don’t worry, if you choose to post fewer than three photos we have great pictures of our animal friends that will automatically fill any unused image positions in your child’s story.

Contact us at SocialHelp@NationwideChildrens.org with any other questions.